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2 min read

Building go-to-market (the OSS way)

Field Guide
2 min read

Building go-to-market (the OSS way)

Field Guide

TL;DR

  • Adoption precedes monetization.
  • The OSS funnel is awareness → usage → trust → conversion.
  • The product is your marketing.

Once you have steady adoption, your next challenge is converting engagement into revenue — without betraying the spirit that made your project succeed.

The modern OSS funnel

Awareness → Adoption → Activation → Advocacy → Conversion

  • Awareness comes from distribution: stars, forks, mentions, contributions.
  • Adoption means real users deploying in production.
  • Activation is when those users engage deeply (plugins, PRs, integrations).
  • Advocacy is when they recommend your product to peers.

Conversion happens when those advocates realize that your commercial offering (managed cloud, enterprise features, or SLAs) saves them time and risk.

How to build the OSS flywheel

  1. Build free adoption (GitHub, docs, tutorials).
  2. Capture engagement data (stars, usage, contributors).
  3. Identify enterprise users quietly deploying your tech.
  4. Offer value-adds: hosted, secured, supported versions.
  5. Use these customers as references to attract others.

At Confluent, the founders of Kafka realized that open-source users didn’t want a new feature, they wanted less operational pain. The managed service became their business model.

Diagram: “OSS Flywheel: Adoption → Credibility → Revenue”
(Show adoption metrics feeding product credibility, driving enterprise demand, funding further OSS investment.)

The open core and cloud spectrum

Every OSS company eventually faces the question: how much to open, and how much to monetize?

Three proven models:

  1. Support and services — Red Hat, Cloudera
  2. Open core — MongoDB, Elastic
  3. Managed cloud/SaaS — Confluent, HashiCorp

Your job as a founder is to choose the model that aligns with your users’ needs. If they value control, open core works. If they value convenience, cloud wins.

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