Logo Unusual
# Building your GTM machine
circle

Starting Your Company

Starting Your Company
circle

Finding PMF

Finding PMF
circle

Building your GTM machine

Building your GTM machine
circle

Hiring & Leadership

Hiring & Leadership
circle

Fundraising

Fundraising
2 min read

Scaling GTM: Metrics, Systems, and Crossing the Chasm

Field Guide
2 min read

Scaling GTM: Metrics, Systems, and Crossing the Chasm

Field Guide

TL;DR

  • Crossing the chasm means leveraging references and building the whole product.
  • Scale what’s working before adding new motion.
  • Use data to prioritize: GTM + product + people.

Measure What Matters

Every scaling founder needs a dashboard that answers: Are we growing efficiently?  Track:

Win rate per segment

Pipeline coverage (≥ 3x target)

CAC payback (< 18 months)

NRR (> 120%)

Cross the Chasm and Expand

Once references are solid, cross the chasm and sell to the early majority. Only expand into adjacent segments once you’ve saturated your existing market. 

Geoffrey Moore called these adjacent segments other “bowling pins,” where each pin represents a different ICP. The best founders sequence these pins deliberately, one segment at a time, using proof and credibility from the previous one as momentum.

Remember: scaling GTM is not about doing more activities. It’s about doing the right activities with discipline. Growth is not a function of headcount; it’s a function of clarity.

Build Systems That Scale

  • A standardized sales process and CRM hygiene.
  • A predictable marketing funnel and attribution.
  • A customer success motion that drives renewals and expansion.

By the time you approach Series B, your GTM engine should be data-driven and repeatable:

Closing Thought

The transition from PMF to GTM is where many founders stumble. It’s where learning must become a system. The founders who win are those who understand that GTM is not an afterthought. It’s the craft of turning insight into delighted early adopters, one repeatable customer journey at a time.

If you build GTM like a product — iterate, test, measure — you’ll build a motion that can absorb capital and time. A founder who understands how to build GTM is a founder who can navigate from $1M → $100M. The difference between growth and stall isn’t product anymore. It’s your ability to engineer your GTM flywheel.

We know
how to win early

The early-stage journey is where we shine.
Discover how we empower our founders to succeed and get access to exclusive company-building resources.

By clicking ‘Submit,’ you consent to receive email messages from/to Unusual. For more information, see our privacy policy here.